Returns & Exchanges
At Arbor Garden Solutions, we want you to be completely satisfied with your high-quality wooden garden furniture and structures. If your order doesn't meet your expectations, we offer a straightforward 30-day return policy for unused items in their original condition.
Initiate Your Return
Contact our customer support team via email or phone within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Product
Carefully disassemble and repack the item in its original packaging, ensuring all hardware, assembly instructions, and components are included.
Schedule Collection or Shipping
Depending on the item size, we will either arrange a professional courier collection from your address or provide instructions for you to ship the parcel back to our workshop.
Inspection and Refund
Once our craftsmen inspect the returned item for quality assurance, we will process your full refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing